Industry Insights

Loan Modifications Take 90 Days on Average. They Shouldn’t.

The bottleneck isn’t regulation – it’s the manual, fragmented workflows most servicers are still running.

In a recent feature with KeyCrew, Outamation CEO Sapan Bafna shared his perspective on the growing operational challenges facing mortgage servicers and why automation is becoming increasingly critical.

Several market pressures are quietly building beneath the surface, including rising insurance premiums, FHA policy changes, increasing property taxes, and stagnant wage growth. As these factors continue to impact borrowers, servicing volumes may rise significantly.

Sapan also said a common misconception surrounding artificial intelligence in mortgage servicing. While AI continues to dominate industry conversations, successful implementation depends on one critical foundation: data standardization.

Without clean, structured, and connected data, even the most advanced AI solutions struggle to deliver meaningful results.