OutamateComms™ unifies print, email, SMS, borrower portal and push into one auditable communication record, from send to confirmed delivery.

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What is OutamateComms™?

OutamateComms™ by Outamation® is the omnichannel communications platform behind every borrower touchpoint. It brings document delivery and inbound response together in one auditable system, built on Outamation’s mortgage operations framework.

Two things set it apart. Inbound borrower responses are captured and routed to the right workflow automatically, with no manual triage. And a printed letter becomes a live conversation. Borrowers scan a QR code on the page and continue the interaction from their phone, in real time.

Proof of Delivery

Every OutamateComms™ communication is tracked from send to confirmed delivery, with a timestamped record for each channel. When a notice or cure period depends on when a borrower actually received a document, the evidence is already on file.

Core Capabilities

Reach and Respond

Prove and Report

Print and Mail at Scale

Control and Security

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Omnichannel Delivery: Reach borrowers through print, email, SMS, borrower portal and push, from one platform.
Inbound Capture & Routing: Capture inbound borrower responses automatically and route them to the right workflow. No manual triage.
Two-Way QR Borrower Sessions: Convert a printed letter into a live digital session. Borrowers scan a QR code and continue from their phone.

End-to-End Tracking & Visibility: Track every communication from file receipt through delivery, with real-time status and historical reporting.
Dynamic Dashboard & Reporting: Real-time transmissions, package status, delivery confirmations, error reports and executive summaries in a configurable dashboard.

Intelligent Print & Mail Processing: Manage high-volume printing and shipping across legal notices, borrower correspondence and compliance letters from a single web-based platform.
Advanced Barcoding & Routing: Intelligent Mail Barcode (IMB) technology for optimized Postal Service routing, improved delivery accuracy and reduced processing time.
Nationwide Delivery Integration: Direct integration with USPS and FedEx for nationwide delivery, accurate tracking, optional return address management and recall capabilities.

outamate-comms-feature-control-and-security

Role-Based Access & Security Controls: Least-privilege access with role-based permissions, encrypted transmission and controlled workflows across every channel.

Why Choose OutamateComms™?

Mortgage operations teams run borrower communication across paper, email, SMS and portals at the same time. Each channel usually carries its own record, its own gaps and its own audit story. OutamateComms™ keeps one record across all of them.

Compliance built in: Role-based access, encrypted transmission, controlled workflows and full traceability on every channel, not just print.
Proof on every touchpoint: Confirmed delivery with timestamped history, not a send log.
Operations at scale: High-volume print and digital delivery, with postage, routing and reconciliation optimized in the same platform.

OutamateComms™ works alongside OutamateDocs™ for authoring and OutamateQC™ for document-level checks.

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See how OutamateComms™ modernizes borrower communications with omnichannel delivery, inbound capture, real-time visibility and compliance-first controls.

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