TechBullion Features Outamation on the Pressure to Automate Loan Modifications
September 25, 2026 | 3 Min Read
TechBullion spoke with Outamation CEO Sapan Bafna and CPO Lisa Guadagno about why mortgage servicers are reassessing manual loan modification processes. The article examines the strain that changing programs and rising volumes place on decisioning, documents, fulfillment, and quality review.
The bottleneck extends across the modification process
Sapan explains that adding staff may help teams manage an immediate backlog, but it does not remove repeated manual steps and handoffs. The article discusses OutamateMods in the context of automating the modification process from decisioning through document generation, fulfillment, and recording.
Quality checks matter before the audit
Lisa highlights the value of standardizing quality checks and identifying process deviations early. The article also makes a distinction for servicers evaluating automation: high-volume, repeatable, document-heavy work is a stronger fit than a bespoke, low-volume process.
About Outamation
Outamation is a leader in automation and digital transformation for mortgage servicing, origination, and other regulated industries, reimagining document-heavy workflows to deliver measurable, compliant business outcomes. As the first U.S. mortgage technology company certified to ISO/IEC 42001, and backed by ISO 27001 and SOC 2 Type II, Outamation pairs bold innovation with the governance regulated operations demand. Learn more at www.outamation.com.
Media Contact:
Outamation
Email: info@outamation.com
Website: www.outamation.com
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