Outamation Brings AI Agents and Mortgage Teams Into One Governed Workflow
| 3 Min Read
Outamation®, a mortgage technology company based in Southlake, Texas, has introduced OutamateFluid™, a workflow automation platform that lets lenders and servicers run AI agents, business rules and human reviewers inside one governed process. AI agents complete routine steps, people step in when the work needs judgment, and every action is recorded by loan and task. OutamateFluid is the new name for the platform previously known as Outamate.
Why mortgage work slows down between steps
A mortgage file rarely moves through a single system. Documents have to be read, business rules applied, quality checked and exceptions resolved before a loan can move forward, and each of those steps often sits in a different tool or with a different team. Delays tend to build up in the handoffs, where work waits for the next person or system to pick it up.
How OutamateFluid works
OutamateFluid runs alongside a lender’s or servicer’s existing servicing system and turns those scattered steps into one designed workflow. Operations analysts build processes on a visual canvas using reusable steps, and they can update business rules themselves without waiting for a developer release.
Workflows can also draw on the rest of Outamation’s product suite, including its tools for document intelligence, quality control, document generation and communications, so a single process can cover work that would otherwise be spread across several systems.
Where AI does the work and where people decide
Inside a workflow, AI agents carry out routine steps. When an agent’s confidence falls below a set threshold, the task goes to a person for review instead of moving ahead automatically. Routine work keeps moving, and reviewers spend their time on the files that actually need their judgment.
A complete audit trail for every loan
Every action, decision and handoff is recorded by loan and task, whether it was completed by a person or an AI agent. Changes to business rules are tracked as well, showing who made each change, when it was made, and the values before and after. For mortgage teams that answer to investors, auditors and regulators, that record shows exactly how each loan was handled.
Frequently asked questions
What is OutamateFluid?
OutamateFluid is a mortgage workflow automation platform from Outamation. It connects systems, business rules, AI agents and people in one governed workflow and records each step by loan and task.
What was OutamateFluid called before?
OutamateFluid was previously known as Outamate.
Does OutamateFluid replace a loan servicing system?
No. OutamateFluid runs alongside the existing servicing system and coordinates the work that happens around it.
When does a person review work done by AI?
AI agents handle routine steps. When an agent’s confidence falls below a set threshold, the task is routed to a person for review.
Can operations teams change workflows without developers?
Yes. Analysts build workflows from reusable steps on a visual canvas and can change business rules without a developer release, with each change logged.
About Outamation®
Outamation develops governed automation for mortgage operations. Its portfolio spans workflow, document intelligence, quality control, loss mitigation, document services and communications. Outamation is the first U.S. mortgage technology company to achieve ISO/IEC 42001 certification.
Media Contact
Outamation
Email: info@outamation.com
Website: www.outamation.com
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